Description:
Website of the Australian Commonwealth Ombudsman whose role is to "investigate complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency". The site provides guidance to resolving complaints and disputes and full-text copies of the Ombudsman's investigations. These are available online back to 1997 and are presented in PDF. There are summaries of, and links to, the relevant legislation governing the Ombudsman's office along with contact details for State or Territory Government Ombudsmen, industry-sponsored ombudsmen and organisations representing international ombudsmen.
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