Description:
The Northern Ireland Public Services Ombudsman (NIPSO) provides a complaints service for members of the public dealing with organisations including government departments and agencies, councils, public housing providers and Health and Social Care Trusts. There is guidance aimed at the public on making a complaint and NIPSO service standards and guidance for public authorities on handling complaints and issuing apologies. A selection of summaries of cases dealt with by NIPSO is given in the online Annual Reports dating from 2012-13.
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