Description:
Website of the Waterways Ombudsman the body that investigates complaints about British Waterways and their subsidiaries once British Waterways’ own complaints procedure has been exhausted. There is information on making a complaint and guidance on how complaints are handled. Annual reports are provided in full text and include summaries of decisions taken by the Waterways Ombudsman. Other documentation, such as standards and policies, is also provided on the site.
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