ombudsmen

Prisons and Probation Ombudsman for England and Wales

The Prisons and Probation Ombudsman for England and Wales (PPO) responds to complaints about conditions and treatment from prisoners and people subjected to probation orders. Its website provides information on the function and current activities of the ombudsman. It includes access to recent annual reports, case digest newsletters, fatal incident reports, special investigation reports and surveys and research reports. Also provided is user information on how to file a complaint and a listing of related internet sites on the topic of prisons.

Financial Ombudsman

The Financial Ombudsman Service oversees the UK financial industry and resolves individual complaints against specific organisations. It covers financial services such as insurance, mortgages, investments and credit. Its website provides information for consumers and businesses, together with a database of the Ombudsman's decisions (or 'determinations') from April 2012 onwards.

Local Government and Social Care Ombudsman

The Local Government Ombudsman investigates complaints of injustice and misadministration by local authorities and all adult social care providers (including care homes and home care agencies) in England. It includes such areas as housing, education, consumer services, social services and council tax. Its website describes the role of the ombudsman and provides information for the public on how to file a complaint. Annual reports from 1995/96 onwards are available along with a digest of cases considered.

Ombudsman Says

The Ombudsman Says website is a joint initiative of HouseMark and the ombudsman schemes dealing with housing issues: the Housing Ombudsman Service; Local Government Ombudsman; Public Services Ombudsman for Wales and the Scottish Public Services Ombudsman. The site provides free access to case digests for the housing sector. Case digests can be browsed by ombudsman service, topic or type of tenure. Topics include tenancy management, adaptations, anti-social behaviour, housing benefit, repairs and rent and service charges. The cases can also be searched by keyword.

Housing Ombudsman Service

The Housing Ombudsman Service provides an independent service for dealing with complaints made against landlords and housing agents in England, including complaints against social landlords and housing associations. Its website provides information on the work of the Ombudsman and guidance on making a complaint. It also has a link to a selection of case digests and a register of social landlords in England.

Public Services Ombudsman for Wales

The Public Services Ombudsman for Wales is the organisation with responsibility for investigating complaints made by members of the public about the way they have been treated by a public body. The Ombudsman deals with complaints made about local government, National Health Service organisations - including GPs - housing associations and the Welsh Assembly Government. The website provides information about the role of the Ombudsman and includes details of the complaints procedure, investigation reports and annual reports.

Ombudsman Association

The Ombudsman Association is a membership organisation for ombudsmen from the UK, Ireland, the Channel Islands, the Isle of Man and Britain's overseas territories. The website includes lists of the voting and associate members of the Association. They cover a wide range of topics such as Energy, Housing, Legal Services, Prisons and Probation, and Parliamentary Standards. Entries give a brief note of responsibilities with contact addresses, phone and fax numbers, and email and website addresses.

Commonwealth Ombudsman Australia

Website of the Australian Commonwealth Ombudsman whose role is to "investigate complaints from people who believe they have been treated unfairly or unreasonably by a Commonwealth Government department or agency". The site provides guidance to resolving complaints and disputes and full-text copies of the Ombudsman's investigations. These are available online back to 1997 and are presented in PDF.

Legal Ombudsman

Website of the Legal Ombudsman for England and Wales, set up by the Office for Legal Complaints in 2010 to resolve complaints relating to legal services, such as conveyancing, wills and civil litigation. The site has organisational information, guidance on making a complaint and FAQs aimed at lawyers. There is also a selection of case studies, as well as business plans and discussion papers.

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