Enhancing reference services through technology Read more about Enhancing reference services through technology
CCH offers follow-up to reserve site visits Read more about CCH offers follow-up to reserve site visits
Paraprofessionals at the Reference Desk: training and documentation Read more about Paraprofessionals at the Reference Desk: training and documentation
Success at the reference desk: helping patrons overcome computer anxiety Read more about Success at the reference desk: helping patrons overcome computer anxiety
Staffing the reference desk: improving service through cross-training and other programs Read more about Staffing the reference desk: improving service through cross-training and other programs
Making electronic resources available to patrons Read more about Making electronic resources available to patrons
