Public internet access in libraries and information services Read more about Public internet access in libraries and information services
Customer service breeds success at a firm library Read more about Customer service breeds success at a firm library
Managing records: a handbook of principles and practice Read more about Managing records: a handbook of principles and practice
It’s all in your imagination: how to create a public relations display Read more about It’s all in your imagination: how to create a public relations display
Building a successful customer service culture Read more about Building a successful customer service culture
Building an electronic resource collection: a practical guide Read more about Building an electronic resource collection: a practical guide
Implementing digital reference services: setting standards and making it real Read more about Implementing digital reference services: setting standards and making it real