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Independent Complaints Reviewer

The Independent Complaints Reviewer provides a complaints review service for the following public bodies: the Land Registry; the Audit Commission; the Charity Commission; the Homes and Communities Agency; the National Archives; the Northern Ireland Youth Justice Agency and the Children’s Commissioner for Wales. The site has guidance to making a complaint, background information on each organisation and copies of their annual reports. The Independent Complaints Reviewer will only investigate complaints once they have been exhausted by the organisation’s internal complaints procedures.

Ombudsman Says

The Ombudsman Says website is a joint initiative of HouseMark and the ombudsman schemes dealing with housing issues: the Housing Ombudsman Service; Local Government Ombudsman; Public Services Ombudsman for Wales and the Scottish Public Services Ombudsman. The site provides free access to case digests for the housing sector. Case digests can be browsed by ombudsman service, topic or type of tenure. Topics include tenancy management, adaptations, anti-social behaviour, housing benefit, repairs and rent and service charges. The cases can also be searched by keyword.

Housing Ombudsman Service

The Housing Ombudsman Service provides an independent service for dealing with complaints made against landlords and housing agents in England, including complaints against social landlords and housing associations. Its website provides information on the work of the Ombudsman and guidance on making a complaint. It also has a link to a selection of case digests and a register of social landlords in England.

Scottish Solicitors' Discipline Tribunal

Website of the Scottish Solicitors' Discipline Tribunal (SSDT), an independent body dealing with serious disciplinary issues within the legal profession, such as professional misconduct and inadequate professional service. The website provides the findings of the Tribunal back to 1995; searchable by name or date, or browseable by case type. Information about the work of the Tribunal works and how to make an appeal is given in the form of a selection of FAQs. There are also Tribunal rules, annual reports and profiles of members.

Standards Commission for Scotland

Website of the Standards Commission for Scotland an independent body set up by the Ethical Standards in Public etc. (Scotland) Act 2000. Complaints against councillors and members of devolved public bodies are investigated by the Chief Investigating Officer (CIO). If the CIO finds there has been a breach of one of the codes of conduct for councillors or members of devolved public bodies they will report this to the Standards Commission who may then hold a hearing. The site has links to the Ethical Standards Act and to the codes of conduct..

Ministry of Justice: Procedure Rules

Collection of procedure rules for different types of litigation in England and Wales, provided by the UK Ministry of Justice. Consists of the Civil Procedure Rules, Criminal Procedure Rules, Family Procedure Rules and other rules that apply to the magistrates courts and Crown Court. Practice directions, court forms and court guides are also available.  

Scottish Environment Protection Agency

The Scottish Environment Protection Agency (SEPA) is a non-departmental body responsible for the protection of the environment in Scotland. SEPA is responsible for monitoring the quality of Scotland's air, land and water and acts as the country’s environmental regulator. The site has sections providing information and publications dealing with air quality, climate change, flooding, land, planning, water quality, radioactive substances and waste.

Scottish Government

Official website of the Scottish Government providing information on the function, history and current activities of the devolved government for Scotland. Details are offered of current activities and other resources in all areas of political policy, including health, education, justice, rural affairs and transport. Recent press releases and the full-text of Scottish government and Scottish Executive documents published from 1983 onwards are accessible. Links are also given to Scottish Bills and legislation on the Scottish Parliament and the legislation.gov.uk websites.

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