December 2000
G-3: I can help you: legal information vs. legal advice – a customer service perspective
(Review of session at the 93rd AALL Annual Meeting & Conference, 2000)
G:5: Core competencies for support staff: librarians as
departmental leaders
(Review of session at the 93rd AALL Annual Meeting & Conference, 2000)
Climb high: high altitude mountaineering lessons for librarians
(Useful career attributes for law librarians).
L-3: Key ingredients for a successful web-based technology plan
(Review of session at the 93rd AALL Annual Meeting & Conference, 2000)