Virtual customer : a new paradigm for improving customer relations in libraries and information services

Author:
Sueli Mara Soares Pinto Ferreira and Rejean Savard (eds)
Source:
Munich : K.G. Saur, 2005. xviii, 385 pp. 128.00 EUR. ISBN 3598218451
Category:
Information Technology
Date of Journal Issue:
December 2005